coverlab

If you encounter any issues with our service or products, just <a href="https://coverlabshop.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a>, and we&apos;ll get back to you ASAP!Just a heads-up - we usually respond within 48 hours, but during periods like Black Friday and Christmas the response period can be up to business 5 days.

If you encounter any issues with our service or products, just contact us, and we'll get back to you ASAP!. Just a heads-up - we usually respond within 48 hours, but during periods like Black Friday and Christmas the response period can be up to busi

Customer support

Contact Us

Can I get free shipping?

Do you cover customs/import fees?

What countries do you ship to?

Where do you ship from?

How long does the shipping take?

Can I rush my order?

Can I change my shipping address?

What tracking websites can I use to track my order?

Can I track the status of my order?

How's my item packaged?

What should I do if I entered an incorrect address for my order?

Shipping & Delivery

How can I pay for your products?

Where is my gift card?

A discount code isn't working, why?

Do you have special offers & discount codes?

Can I apply a promotion code to an order I already placed?

Can I collect an order?

Do you sell gift cards?

Buy 4 Phone Cases - Pay For 2

Payments

Are your products sustainable?

What material are your phone cases made of?

Sustainability

Do you offer gift wrapping?

Do you include receipts in the box?

Can I make changes to my order?

Can I cancel my order?

Do you create custom prints?

Which phone models do you have cases for?

Do you have a physical store?

Are your phone cases MagSafe®️ compatible?

How to clean phone cases?

Does the wireless charger work with the case?

How many letters can I use to personalise my phone case?

Will the design be clearly visible if I choose a print in the same color as the case?

Will the design look exactly like the one shown on the website?

Product & Order

What is your return address?

How long does the refund take to arrive?

What is your returns policy?

Can I return a customized case?

Are returns free?

How long do I have to return my order?

I’ve ordered the wrong product

Can I exchange the item I just received for a different item on your site?

Returns & Refunds

Invoice

Collaboration & Promotions

Do you wholesale your products?

How can I check the status of my order?

What should I do if I want to cancel my order?

What if I received the wrong product or size?

How do I propose a collaboration with your company?

Customer supportUpdated a year ago